Pillar # 6: Honor Commitments. There’s no better way to earn people’s trust than to be true to your word. Do what you say you’re going to do, when you say you’re going to do it. The includes being on time for all phone calls, appointments, meetings, and promises. Allow for extra time for surprises and delays. Don’t let these become excuses.
On the most basic level. Be on time. Growing up I was always told if you aren’t early, you’re late…
Showing intent is a key factor in growing your career. We expect our team members to be on time daily. So much so that we put the managers, and crew leaders in the position each morning to be on time, and ready to roll out so that their crew members can start their day on time. This discipline starts at the top and must roll down.
The deeper meaning to this pillar boils down to respecting those who work with you. Honoring a commitment can and should be easily translated into – respecting others’ time.
When a team large or small works together daily, being mindful of each member’s time is very important. In our business, and in any, each role is just as important as the other; owner, divisional manager, foreman, crew leader, crew member. Each person on our team has a set grouping of duties and responsibilities that need to be executed in harmony with each other. Making sure that you provide the opportunity for your teammates to do so by honoring your commitments to them makes this possible.
On the other side of honoring the commitments, we need to also be understanding that although our team member may have had good intentions of honoring their commitments to you or the team, sometimes things outside of our control get in the way whether it be work or home related. Cutting others a break is also a good quality to have.
All ten of our Pillars of Culture are imperative to the success of our operation. They all relate to being a good person in and out of the workplace. We value the time of our team. We know that they all have personal lives filled with spouses, kids, parents, family, and friends. Allowing them the opportunity to honor their commitments to those outside of work is also at the top of our list. Happy people produce high quality work.